Terms of Service

These Terms of Service (the “Terms”) are a contract between you and DocuSkill LLC, a Delaware limited liability company (“DocuSkill”, “we”, “us”, “our”). They govern your access to and use of CrowFlo, our AI-powered project-management and project-intelligence platform, together with the CrowFlo websites, applications, APIs and related services (collectively, the “Service”).

By creating an account, subscribing, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company, organization or other legal entity (a “Customer Organization”), you confirm that you have authority to bind that entity, and “you” means that entity. If you have no such authority, you must not accept these Terms or use the Service on its behalf.

Where you and DocuSkill have signed a separate written agreement covering the Service, that agreement controls to the extent it conflicts with these Terms.

CrowFlo is designed primarily for organizations and individuals acting for business or professional purposes. Our current operations, support, and commercial focus are centered in the United States, and availability may vary by location. We may decline access where we cannot reasonably provide or support the Service in the relevant location, or where use of the Service would be inconsistent with these Terms or applicable law.

This section describes the intended users and current availability of the Service. It does not exclude or limit any rights that cannot lawfully be excluded or limited. If applicable law treats you as a consumer, any mandatory consumer protections remain in effect, as further described in clause 8.

Age

You must be at least 18 years old. The Service is not directed to children, and we do not knowingly collect personal information from them.

Authority and sanctions

If you accept these Terms for an organization, you confirm you have authority to bind it. You may not use the Service if applicable law bars you from doing so, or if you are located in, or ordinarily resident in, a country or territory subject to comprehensive trade sanctions that would prohibit us from providing it.

CrowFlo is a platform for planning, tracking, analyzing and reasoning about projects. Depending on the features you use and the plan you are on, it may include CrowFlo Intelligence, an AI assistant called Ask Caw, project analysis, summaries, assessments, forecasts, recommendations, intervention and recovery options, dependency and relationship analysis, consolidated project information and project-graph functionality, and other AI-supported planning, monitoring, decision-support and collaboration features.

What CrowFlo is not

Unless a separate written enterprise agreement with DocuSkill expressly says otherwise, CrowFlo is not, and must not be relied on as: a permanent document archive; a records-management system; a regulated books-and-records repository; a backup service; a system of record for legal, financial, medical, safety or regulatory purposes; or a disaster-recovery solution.

You are responsible for keeping your own copies of anything you are required to retain. Clause 26 sets out what happens to your data when a plan ends.

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, except to the extent that activity results from our own failure to meet our obligations.

A Customer Organization is responsible for the users it invites or provisions (“Authorized Users”), for configuring their access permissions appropriately, and for their compliance with these Terms. Administrators of a Customer Organization may be able to access, export, modify, restrict or delete content and accounts within that organization, including content created by individual Authorized Users.

Who owns and controls the account

Where the Service is used by a Customer Organization, the account and everything within it belong to that organization rather than to the individuals who use it. An Authorized User holds their access through the organization: they do not own or control the organization’s account, and they do not independently control their own membership of it or the data associated with it. Access granted by a Customer Organization can be changed, restricted or withdrawn by that organization at any time, and continues only for as long as the organization’s account continues.

Tell us promptly at [email protected] if you believe your account has been accessed without authorization.

The Service is offered under one or more plans. The price, billing frequency, included features, usage allowances and renewal terms applicable to a plan are those disclosed to you at the point of purchase or in your order (each, an “Order”). Those disclosures form part of these Terms.

We may offer free plans, trials, evaluations or promotional access. Unless we state otherwise these carry different or lower limits, and may be changed or withdrawn.

Two kinds of trial

Which kind applies depends on the plan, the promotion and, where offered, your choice. It is stated before you begin.

A NO-CARD TRIAL requires no payment method and does not convert to anything. When it ends, access may be restricted, locked or downgraded, and you must actively purchase a subscription to continue using paid features. You will not be charged.

A CARD-REQUIRED TRIAL requires a payment method. Before you enrol we will clearly disclose the length of the trial, the date it converts, the price, the billing frequency, the automatic-renewal terms and how to cancel, and you must expressly consent to being charged. Unless you cancel before the disclosed conversion date, the trial converts automatically to the monthly or annual subscription you selected and the first charge is taken then. You may cancel at any time before that date under clause 7.

Subscriptions may be offered on a monthly or annual basis. Unless cancelled before the renewal date, a subscription renews automatically for successive periods of the same length as the period that has just ended.

You authorize us and our payment processor to charge your chosen payment method for the applicable subscription fee, plus any taxes, at the start of each billing period. If you do not cancel before the renewal date, you will be charged for the next billing cycle.

Before you subscribe, and before each renewal where required by applicable law, we will disclose the price, the billing frequency, the renewal date and how to cancel. Where the law of your state requires specific renewal reminders, separate consent to the renewal terms, or a particular cancellation method, we will comply with it. For a card-required trial we will send a reminder before the trial converts.

You may cancel a subscription at any time through your account settings or another reasonably accessible method we make available. Cancellation stops the next renewal. It does not ordinarily end the subscription you have already paid for: your access continues until the end of the current paid billing period, after which it may expire or move to any free plan then available.

Except where required by applicable law or expressly stated otherwise by CrowFlo, subscription fees are non-refundable, and CrowFlo does not provide refunds or credits for partially used billing periods, unused features, unused project capacity, or periods during which an account remained open but was not used.

Nothing in this clause limits any right you have under mandatory law, including consumer rights in respect of services that are not as described or not supplied with reasonable care and skill, statutory withdrawal or cooling-off rights, and any statutory right to a refund or price reduction. Clause 8 deals with withdrawal rights specifically.

We may suspend or terminate the Service earlier in the circumstances described in clause 25.

CrowFlo is designed for business and professional use and is not generally offered on a consumer basis (clause 2). Consumer status is decided by law rather than by a contract, however, so this clause sets out what happens if you are held to be a consumer despite that.

Nothing in these Terms excludes or limits any mandatory, non-waivable right or remedy that consumer law gives you. That includes rights in respect of services that are not as described or not supplied with reasonable care and skill, any statutory right to a refund, price reduction or repeat performance, and any statutory cancellation or cooling-off right that applies in your jurisdiction. Where a provision of these Terms conflicts with such a right, the right prevails and the rest of the Terms continue to apply.

Some jurisdictions provide consumers with statutory cancellation or withdrawal rights for distance contracts. The Service is designed for business and professional use and is not generally offered on a consumer basis. To the extent any mandatory withdrawal rights apply, nothing in these Terms limits those rights. Any required cancellation information will be provided at checkout or as otherwise required by applicable law.

Fees are stated exclusive of taxes unless we say otherwise. You are responsible for all sales, use, VAT, GST, withholding and similar taxes arising from your purchase, other than taxes on our income.

Payments are processed by Stripe, our third-party payment processor. We do not receive or store full payment card numbers; Stripe handles card data under its own terms and privacy policy, and your use of the payment flow is subject to them.

If a payment fails, we may retry it, notify you, and suspend or downgrade access until the amount due is paid. We will give reasonable notice before suspending access for non-payment where it is practical and lawful to do so.

We may add, remove, restructure or discontinue plans, and we may change prices, included features, allowances, storage, AI credits, AI usage limits, processing limits or other plan terms.

For a paid plan, a change that materially reduces what you receive or increases what you pay will generally take effect at your next renewal rather than during a period you have already paid for. We will give you reasonable advance notice, and at least the notice required by applicable law or by your contract. If you do not accept the change, you may cancel before it takes effect; continuing to renew after we have properly disclosed a change constitutes acceptance of it to the extent applicable law allows.

Nothing here removes any mandatory right you have to reject a change, cancel, or obtain a remedy because of it.

We may make a change immediately, including during a paid period, where it is reasonably necessary to comply with law, protect security, prevent abuse or fraud, respond to excessive usage, respond to a change imposed on us by a third-party provider, or maintain the stability of the Service. Where we do that, we will tell you as soon as reasonably practicable and limit the change to what the circumstances require.

CrowFlo performs substantial analysis for every project it holds. Reasonable limits are therefore part of how the Service works, not an exception to it.

What “unlimited” means

Where a plan is described as offering an unlimited number of projects or portfolios, this means only that the plan does not currently impose a fixed numerical limit on how many you may create. It does not mean unlimited storage, documents, attachments, AI usage, AI credits, processing, computation, API calls, integrations, bandwidth, retention, or support.

Categories of limit

The following are distinct, and a plan may be subject to any or all of them:

• project or portfolio count limits;
• document, attachment and storage limits;
• AI-processing and AI-credit limits;
• computational, API, rate, integration and feature limits; and
• fair-use, security and abuse-prevention limits.

Applicable limits differ by plan and are disclosed in the plan description, in the product, or in your Order. At present: the Trial plan supports you and two colleagues, one portfolio, and a one-off allocation of AI credits, without Bring Your Own AI; the Pro plan supports up to 250 members, an unlimited number of portfolios, a monthly AI credit allocation, and Bring Your Own AI; and Enterprise plans are agreed individually. Where a plan is described as offering unlimited portfolios, the paragraphs above explain what that does and does not mean.

Excessive or abusive use

Where usage is excessive relative to your plan, degrades the Service for others, or appears abusive or automated, we may take proportionate measures: contacting you, throttling or rate-limiting, restricting a feature, requiring an upgrade, or - where the conduct is serious or continues after notice - suspending access. We will use the least disruptive measure reasonably available and, except where an immediate response is necessary, give you notice and an opportunity to correct the problem.

We may introduce or modify limits in the future, prospectively and with the notice described in clause 10. We do not promise that any unlimited-project offering will remain available indefinitely.

Some AI-powered features consume AI credits. Credits are a limited unit of access to those features. They are not currency, not a deposit, not a stored-value or gift instrument, not an investment, and not a bank or payment account. They have no cash value, and may not be transferred, sold, exchanged or redeemed outside the Service.

Expiry

AI credits have a maximum validity of six months. Unless a shorter period was clearly disclosed to you when they were issued, credits purchased as a credit pack expire six months after the date of purchase. Credits included with a subscription plan operate differently: they are made available for a billing period and are replaced when that period resets rather than accumulating.

All unused credits expire when the associated CrowFlo account or membership expires or is terminated. Where you cancel with effect from the end of a paid billing period, credits will not be expired earlier than the end of that paid period unless their own expiry date falls first.

Expired credits cannot be restored, exchanged or refunded, except where applicable law requires otherwise.

Other credit terms

• Credits are non-refundable except where required by applicable law.
• Different rules may apply to subscription-included, separately purchased, promotional, complimentary and enterprise credits.
• Different AI features and different underlying models may consume credits at different rates.
• Your credit balance and the expiry date of each purchased batch are shown in the product.
• We may change credit prices and consumption rates prospectively. We will not retroactively shorten the disclosed validity of credits you have already purchased, except where the law requires it.

These credit terms are written for business customers in the United States, which is who the Service is offered to (clause 2). If the offering is extended to consumers or to other countries, the six-month expiry will need to be re-examined against prepaid-service, stored-value, gift-certificate and unclaimed-property rules, some of which restrict or prohibit expiry.

“Customer Content” means everything you or your Authorized Users submit to, create in, or connect to the Service: projects, tasks, dependencies, actions, decisions, risks, issues, notes, comments, documents, attachments, schedules, resources, prompts and instructions, and information imported through an integration you enable.

As between you and DocuSkill, you retain all ownership of Customer Content. We claim no ownership of it.

The licence

You grant DocuSkill a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, format, index, analyze, transform, display and otherwise process Customer Content, and to create derived representations of it such as embeddings, indexes and project graphs, only as reasonably necessary to:

• provide the Service to you and your Authorized Users;
• build and maintain project relationships and project graphs;
• provide and personalize AI functionality you use;
• maintain, secure, evaluate and improve the Service as described in the Privacy Policy;
• detect, prevent and address fraud, abuse, security incidents and technical problems;
• support integrations you request or enable;
• enforce these Terms; and
• comply with applicable law.

This licence is limited to those purposes, lasts only as long as reasonably necessary for them, and ends when the content is deleted in accordance with clause 26, subject to the retention exceptions described there. It does not permit us to sell Customer Content, to disclose it other than as described in the Privacy Policy, or to use it to provide services to other customers except in aggregated or de-identified form as described in the Privacy Policy.

The extent to which Customer Content may be used to train or fine-tune AI models is addressed in clause 16 and in the Privacy Policy.

You are responsible for the information you put into CrowFlo, including information about other people. Before submitting or connecting it, you must have the authority and the lawful basis to do so, and must have given any notices and obtained any consents that the law requires.

In particular, you must not upload information you are contractually or legally prohibited from disclosing, and you must obtain any consent required before recording, transcribing or submitting meetings, calls or communications involving other people. Recording and notification laws differ significantly between countries and between US states, and meeting these requirements is your responsibility.

Where we process personal information on your behalf as part of the Service, we do so as your service provider or processor, subject to our Data Processing Addendum at www.crowflo.com/dpa. That addendum forms part of these Terms and applies automatically to business customers on a standard subscription; you do not need to sign it separately.

You should not submit special-category or highly sensitive personal data - such as health, biometric, genetic, precise geolocation, government identifiers, financial account data, or data about criminal offences - into CrowFlo unless a separate written agreement expressly permits it and describes the safeguards that apply.

“AI Input” means what you submit to an AI-supported feature, including prompts, instructions and the project context the feature uses. “AI Output” means what the feature returns.

As between you and DocuSkill, and subject to your compliance with these Terms, you own the AI Output generated for you, and we assign to you whatever rights we may have in it. You are responsible for how you use it.

AI Output is generated statistically. Similar or identical output may be generated for other customers, and we make no claim that AI Output is unique, original, or free of third-party rights. We do not warrant that AI Output does not infringe the rights of others, and you should review it before publishing or relying on it externally.

AI Output may be subject to the terms of the AI provider that produced it. See clause 17.

Ask Caw also keeps a small record of how each user works with it, so that what it offers is ordered usefully for that person. That record holds counts rather than content: which days of the week a user tends to ask questions, and which subject areas the questions fall into. It never holds the questions themselves, and it never holds your project content. It is not used to evaluate anyone, is not shown to an organization’s administrators, and is not used to train any model. Each user can see everything held about them, delete any of it, and switch the feature off, at Settings, Ask Caw. Records that stop being reinforced are deleted automatically. What we hold and why is described in clause 3.5a of the Privacy Policy.

This clause is important. Please read it.

CrowFlo Intelligence, Ask Caw and every other AI-supported feature produce assessments, summaries, forecasts, risk classifications, recommendations, interventions, recovery options and similar output for informational and reference purposes only.

• AI Output may be incomplete, inaccurate, outdated, biased, unsuitable for your circumstances, or based on project information that is itself incomplete or incorrect.
• AI Output is not a guaranteed prediction, and it is not an instruction you are required to follow.
• AI Output does not constitute legal, financial, accounting, tax, employment, compliance, safety, engineering, medical or other professional advice, and is not a substitute for qualified professional advice or for informed human judgment.
• You must independently review and validate AI Output before relying on it or acting on it.

You and your authorized human decision-makers remain ultimately responsible for all decisions, approvals, actions, communications, resource allocations, scope changes, timeline changes and outcomes arising from your use of the Service, whether or not AI Output informed them.

We do not guarantee that following a recommendation will prevent delay, cost overrun, loss, project failure, compliance problems or any other adverse outcome.

You must not use the Service as the sole basis for a decision that is high-impact, safety-critical, legally significant, or subject to regulatory requirements, and you must not use it to make decisions producing legal or similarly significant effects on an individual without meaningful human review.

AI features in CrowFlo propose; they do not act. Where Ask Caw or another feature offers to change your plan - to adjust a schedule, create actions, or apply a recovery plan - it produces a proposed set of changes that is shown to you and applied only when a person accepts it. Each proposed item can be accepted or rejected individually. No AI-generated change is written to your plan without that explicit human approval.

If we introduce a feature that acts without prior review, we will say so before you use it, and it will remain subject to your authorization and to the controls you configure. You are responsible for setting permissions and approvals appropriately for your organization.

DocuSkill is not an AI foundation-model company. To provide AI features we use third-party AI models and related service providers. The providers used may vary by feature, availability, performance, your configuration, geography, security requirements, contractual arrangements and business need, and may change over time.

We are not limited to any fixed set of providers. Where the Privacy Policy names providers we currently use or support, that list is illustrative rather than exhaustive, and we may add, substitute, or stop using any provider, including providers not named there. The current list is maintained in the subprocessor list rather than in these Terms, so that it can be kept accurate.

A request may also be routed automatically to a different provider than the one that would ordinarily handle it - for example where a provider is unavailable, rate-limited or failing - so that the feature keeps working. Unless a separate written agreement provides otherwise, we do not guarantee that a given request will be processed by a particular provider, model, or in a particular country.

To provide a feature you ask for, relevant Customer Content, project context and AI Input may be transmitted to an AI provider. The Privacy Policy describes what is transmitted, why, and on what terms. The current list of AI providers and other subprocessors is published at www.crowflo.com/subprocessors.

Bring Your Own AI

Some plans let you configure your own AI provider credentials (“BYOAI”). Where you do, your AI Input and the relevant project context are sent directly to the provider you have chosen, using your credentials and under your own agreement with that provider. In that case the provider’s terms and privacy policy govern how it handles that information, including retention and whether it may train on it; we do not control those terms, we do not meter that usage against AI credits, and our responsibility is limited to transmitting the request as you have configured it. You are responsible for your own arrangements with that provider, for the security of the credentials you store with us, and for confirming that the arrangement meets your own compliance obligations.

You pay your provider directly for usage under BYOAI. Those charges are billed by that provider under your agreement with it, not by us. We do not receive, set, estimate or control them, we do not mark them up, and no plan limit, AI credit allowance or spending control in the Service restricts them in any way. Our AI credit allowances and spend controls apply to CrowFlo AI only.

Any limit on that spending is yours to configure at your provider. If you need to cap what your use of the Service can cost you, use the rate limits, spending caps, quotas or budget alerts your provider offers. We cannot enforce those limits on your behalf, and we are not responsible for charges you incur, including charges arising from unexpected volume, retried or automated requests, or use by anyone to whom you have given access to your organization.

We are not responsible for the acts or omissions of an AI provider you select under BYOAI. For providers we select ourselves, our responsibility is as set out in these Terms and any applicable Data Processing Addendum.

CrowFlo may provide artificial intelligence features, including Ask Caw, that generate or recommend project drafts, plans, tasks, milestones, schedules, durations, dependencies, resources, risks, summaries, and other content (“AI Output”) based on information submitted by you.

Third-Party AI Services

CrowFlo’s AI features may use artificial intelligence models and services provided by third parties. CrowFlo may change the providers, models, or model versions used by these features from time to time. Because AI Output is generated probabilistically and may depend partly on third-party systems, CrowFlo cannot guarantee or fully control any particular AI Output.

Limitations of AI Output

AI Output may be inaccurate, incomplete, inconsistent, outdated, unsuitable for your circumstances, or contain errors and omissions. AI Output is provided as a draft and decision-support tool only. It is not a guarantee of project success and is not professional, legal, financial, engineering, safety, regulatory, medical, or other specialist advice.

Required Human Review

Before finalizing, sharing, approving, relying upon, or executing any AI Output, you must independently review, validate, and revise it as appropriate. This includes verifying project scope, assumptions, dates, durations, dependencies, resources, costs, risks, safety requirements, legal obligations, regulatory requirements, and applicable professional or industry standards.

You are solely responsible for the project content you approve or use and for all decisions, actions, omissions, and outcomes resulting from your use of AI Output. You must not treat AI Output as the sole source of truth or use it without appropriate human judgment and, where necessary, review by qualified professionals.

No Warranty or Project Guarantee

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AI FEATURES AND AI OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CROWFLO DOES NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, ERROR-FREE, FIT FOR A PARTICULAR PURPOSE, COMPLIANT WITH APPLICABLE REQUIREMENTS, OR CAPABLE OF PRODUCING ANY PARTICULAR PROJECT, BUSINESS, FINANCIAL, SCHEDULE, SAFETY, OR OTHER OUTCOME.

Without limiting the Terms’ general limitation-of-liability provisions, CrowFlo is not responsible for losses, delays, cost overruns, project failures, missed requirements, resource conflicts, compliance failures, or other consequences arising from your reliance upon, approval of, modification of, or execution of AI Output, except where such liability cannot lawfully be excluded.

Data Submitted to AI Features

Information submitted to AI features may be processed by CrowFlo’s third-party AI service providers as described in CrowFlo’s Privacy Policy and, where applicable, Data Processing Agreement. You must not submit confidential, personal, regulated, or sensitive information unless you are authorized to do so and the applicable CrowFlo service, settings, and contractual protections are appropriate for that information.

The Service may connect to third-party products at your request. Enabling an integration authorizes us to exchange information with that product as the integration describes, and authorizes that product to receive it.

Third-party products are not operated by us and are governed by their own terms and privacy policies. We do not warrant them and are not responsible for what they do with information you direct us to send them. If a third party changes, restricts or withdraws its service, we may need to modify or discontinue the corresponding integration.

You must not, and must not permit anyone else to:

• use the Service in breach of applicable law, or to infringe or misappropriate anyone’s rights;
• upload malicious code, or interfere with, disrupt, probe or attempt to gain unauthorized access to the Service, its infrastructure, or any other customer’s data;
• circumvent or attempt to circumvent usage limits, credit metering, access controls, rate limits or security measures;
• resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly permitted in writing;
• copy, modify, translate, reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, except to the extent applicable law expressly permits despite this restriction;
• use automated means to extract data from the Service at a scale or in a manner not supported by the product or the API;
• use the Service or AI Output to develop, train or improve a competing AI model or a competing product;
• submit information you have no right to submit, or that you are prohibited from disclosing;
• use the Service to generate or disseminate unlawful, harassing, deceptive, defamatory or deliberately misleading content, or to impersonate another person; or
• use the Service for a purpose that is high-risk or safety-critical in the sense described in clause 16.

We may investigate suspected breaches and take the measures described in clause 25.

Each party may receive non-public information from the other that is marked confidential or would reasonably be understood to be confidential. The receiving party will use it only to perform under these Terms, will protect it using at least reasonable care, and will not disclose it except to personnel, affiliates and contractors who need it and are bound by comparable obligations.

These obligations do not apply to information that is or becomes public without breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party. A party may disclose confidential information where legally compelled, giving the other party reasonable prior notice where lawful and practical.

Customer Content is your confidential information. Our treatment of it is also governed by clause 13 and the Privacy Policy.

The Service, including its software, models, prompts, interfaces, documentation, and the CrowFlo and DocuSkill names and logos, is owned by DocuSkill and its licensors and is protected by intellectual-property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription for your internal business purposes, or for your personal purposes if you are a consumer.

No rights are granted other than those expressly stated. We reserve all others.

If you send us suggestions, ideas or other feedback about the Service, we may use it without restriction or obligation to you. You are not required to give feedback, and you should not include confidential information in it.

We maintain technical and organizational measures designed to protect the Service and Customer Content, described further in the Privacy Policy. No service can be guaranteed to be perfectly secure, and we do not warrant that the Service will be free of vulnerabilities or unauthorized access.

You are responsible for the security of your own systems and credentials, for configuring permissions within your organization appropriately, and for promptly removing access for users who should no longer have it.

The measures in place are described in the Privacy Policy, which also states what we do not have. If a security breach affects your information we will notify you within 72 hours of becoming aware of it.

We aim to keep the Service available, but we do not promise uninterrupted or error-free operation. Maintenance, updates, third-party failures and events outside our control may affect availability. No plan currently carries a contractual service-level commitment; if we agree one with you in a signed enterprise agreement, that agreement governs it.

We improve the Service continuously and may add, change or remove features. Where a change materially reduces core functionality of a paid plan, clause 10 applies.

Features labelled beta, preview, early access, experimental or similar are provided for evaluation, may be changed or withdrawn at any time, may be less reliable, and are excluded from any warranty or service-level commitment. Free plans and trials are provided on the same basis.

You may stop using the Service and cancel under clause 7 at any time.

We may suspend or terminate all or part of your access where: you materially breach these Terms and do not cure the breach within a reasonable period after notice; payment is overdue; your use presents a security, legal or fraud risk, or harms the Service or other customers; we are required to do so by law or by a third-party provider; or you use the Service in a way clause 19 prohibits.

Where circumstances allow, we will give notice and an opportunity to resolve the problem before suspending. Where a risk is urgent, we may act first and notify you promptly afterwards, limiting the suspension to what is necessary.

We may also discontinue the Service, or a plan, on reasonable prior notice. If we discontinue a paid plan mid-period other than for cause, we will refund the unused portion of the fees you have paid for that period.

Clauses that by their nature should survive termination will do so, including clauses 13 (as to the retention exceptions), 15, 16, 20, 21, 26, 27, 28, 29, 30 and 31 to 40.

CrowFlo is not a backup or archival service. You are responsible for maintaining independent copies of anything you need to keep, and for meeting your own legal, regulatory, contractual and records-retention obligations.

When a subscription expires, is cancelled, downgraded, suspended or terminated, access to projects, features and data may be restricted or removed in line with the plan you are then on.

Export

We do not offer a retrieval period after a plan ends, and you should plan on that basis. The only export in the product today is a PDF of the project dashboard; there is no structured export of projects, registers, history or audit trails. CrowFlo therefore cannot give your data back to you in a reusable form, either during your subscription or after it.

The practical consequence is the obligation at the top of this clause, and we would rather state it bluntly than have you discover it: keep your own records of anything you need to preserve, as you go. Do not treat CrowFlo as the only place your project information exists.

Deletion

When a paid plan ends we may delete account data, project data, Customer Content, AI interactions, generated content, project history, activity records and audit trails from our primary systems at any time. We are under no obligation to retain the data of a former customer, and we do not undertake to delete it by any particular date, so you should not rely on deletion having happened by one. This does not affect any right you have to request erasure, which is described in the Privacy Policy.

Deletion is subject to applicable law, legal holds, fraud and security investigations, the preservation of evidence in a dispute, financial and tax record requirements, and any separate contractual commitment. Deleted data persists in restricted backups until those are overwritten in the ordinary cycle, which takes up to 90 days, and remains subject to these Terms while it does. Once deletion has occurred, information may not be recoverable.

A downgraded plan keeps your account open, so this clause is not triggered; content beyond the new plan’s limits may become read-only or inaccessible instead. A suspended account is retained while the suspension is resolved.

When a Customer Organization’s account ends

If a Customer Organization’s account is closed, cancelled or deleted, the accounts of its Authorized Users end with it. This applies however the account ends: where the organization closes or cancels it, where we cancel it for non-payment, and where we suspend or terminate it under clause 25 or under our policies. Authorized Users lose access to the organization’s workspace and to the projects, content, history and records within it at the same time, and the deletion described above applies to the account as a whole.

This includes anything an Authorized User purchased within the Service, including where that user paid for it themselves. AI credit packs and remaining credit balances, skill subscriptions and passes, usage history, purchase history and invoice records are all held within the Customer Organization’s account and end with it. They are not refundable on that basis, are not transferable to another organization or to a personal account, and cannot be reinstated afterwards.

An Authorized User buying anything within the Service is therefore buying access inside an account that their organization controls, and is relying on that organization keeping the account open. We say this here so that it is understood before the purchase rather than after it.

To the fullest extent permitted by applicable law, and except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and quiet enjoyment.

We do not warrant that the Service will be uninterrupted, secure or error-free, that defects will be corrected, or that AI Output will be accurate, complete, current or suitable for your purposes.

Nothing in these Terms excludes or limits any warranty, guarantee or right that applicable law does not allow to be excluded or limited. If you are a consumer, you have legal rights in relation to services that are not as described or not supplied with reasonable care and skill, and these Terms do not affect them. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this clause may not apply to you.

The limits in this clause are a material part of the bargain and are reflected in the fees. They are marked for outside-counsel review before publication.

Which agreement applies

If you and DocuSkill have entered into a separately signed master services agreement, statement of work, order form or other negotiated written agreement, that agreement controls to the extent it conflicts with this clause. If no such agreement exists, these Terms - including this limitation of liability - govern your use of the Service. This clause therefore applies to everyone on a standard subscription, whether you are an individual consumer, a business, or a corporate or enterprise customer purchasing directly.

Excluded losses

To the fullest extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or the cost of substitute services, arising out of or relating to these Terms or the Service, whether in contract, tort or otherwise, even if advised of the possibility.

The cap

To the fullest extent permitted by applicable law, DocuSkill’s total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you actually paid to DocuSkill for the Service in the twelve months immediately preceding the event giving rise to the claim, and (b) US$100.

What the cap does not cover

These limits do not apply to: your obligation to pay fees; liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; your indemnity obligations under clause 29; your breach of clause 19; or any other liability that applicable law does not permit to be limited or excluded.

This clause applies only to the maximum extent permitted by applicable law. If you are a consumer, nothing in it limits our liability for failing to perform with reasonable care and skill, or any other mandatory, non-waivable right or remedy that consumer law gives you. Some jurisdictions do not allow certain limitations, so parts of this clause may not apply to you.

Given clause 16, you accept that decisions taken in reliance on AI Output are your decisions, and that we are not liable for outcomes arising from them beyond the limits set out above.

This clause is marked for outside-counsel review before publication. What you owe depends on which kind of customer you are.

29.1 Individual consumers

If you are an individual consumer, you give no indemnity. You remain responsible for complying with these Terms and for your own unlawful conduct, but nothing in this clause requires you to defend or indemnify DocuSkill.

29.2 Business customers on a standard subscription

If you are a business customer using a standard subscription plan without a separately signed agreement, you will defend DocuSkill and its officers, employees and agents against any third-party claim, and indemnify them against damages, losses and reasonable legal costs finally awarded or agreed in settlement, to the extent the claim arises from:

• your Customer Content, including a claim that it infringes or misappropriates a third party’s rights or was submitted without the necessary rights, notices or consents;
• your use of the Service in breach of these Terms or of applicable law;
• unauthorized use of the Service through your account; or
• the acts or omissions of your Authorized Users in connection with the Service.

29.3 How a claim is handled

This obligation applies only to third-party claims, and only if we: notify you promptly in writing once we are aware of the claim, though a delay reduces your obligation only to the extent it prejudices the defence; give you control of the defence and settlement, except that you may not agree to any settlement that admits our liability, imposes an obligation on us, or fails to release us unconditionally, without our prior written consent, which will not be unreasonably withheld; and cooperate reasonably at your expense. We may participate with counsel of our own choosing at our own cost, and may assume control of the defence where a conflict of interest makes joint representation improper or where you fail to defend diligently.

29.4 Enterprise and negotiated agreements

DocuSkill gives no intellectual-property indemnity under standard self-service plans. Mutual indemnities, including any defence of intellectual-property infringement claims by DocuSkill, are a matter for a separately signed master services agreement, statement of work, order form or other negotiated written agreement, which controls to the extent it conflicts with this clause.

This clause is marked for outside-counsel review before publication. Please read it: for consumers in the United States it requires most disputes to be resolved by individual arbitration rather than in court, and waives participation in class actions.

30.1 Negotiated agreements come first

If you and DocuSkill have a separately signed master services agreement, statement of work, order form or other negotiated written agreement, the governing-law and dispute-resolution terms of that agreement control, and the rest of this clause does not apply to you.

30.2 Governing law

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

30.3 Informal resolution first

Before starting formal proceedings, please contact us at [email protected] and describe the problem, and we will do the same. Many disputes resolve this way. Where you are required to arbitrate under clause 30.4, please allow 30 days from that notice before filing. This does not limit any statutory right, and does not stop either party seeking urgent injunctive relief.

30.4 Consumers in the United States: individual arbitration and class-action waiver

If you are a consumer resident in the United States, then to the maximum extent permitted by applicable law, you and DocuSkill agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, and that the arbitrator - not a court - decides questions about the scope and enforceability of this agreement to arbitrate, other than questions about the class-action waiver below.

You and DocuSkill each waive any right to a jury trial, and each agrees to bring claims only in an individual capacity, and not as a plaintiff or class member in a class, collective, consolidated or representative proceeding. If the class-action waiver is held unenforceable as to a particular claim or remedy, that claim or remedy will be severed and heard in court, and the remainder of this clause will continue to apply.

Either party may bring an individual claim in small-claims court instead, if it qualifies.

30.5 Opting out of arbitration

You may reject this agreement to arbitrate. Send us written notice at [email protected] within 30 days of first accepting these Terms, giving your name and the email address on your account and saying that you opt out of arbitration. Opting out affects nothing else in these Terms, and we will not treat it as a reason to refuse, restrict or price the Service differently. If you opt out, disputes are resolved in the courts identified in clause 30.7.

30.6 Costs of arbitration

Fees are allocated according to the applicable AAA Consumer Arbitration Rules. DocuSkill will pay all administrative fees and arbitrator compensation those rules assign to the business. You will not be required to pay more than the capped consumer filing fee those rules set, and DocuSkill will pay or reimburse amounts beyond that where applicable law requires it, or where doing so is necessary to prevent arbitration from costing you more than bringing the same claim in court. Where a number of coordinated or substantially similar demands are filed, the AAA Mass Arbitration Supplementary Rules apply.

30.7 Consumers outside the United States

If you are a consumer resident outside the United States, the default is that Delaware law applies and that the state and federal courts located in Delaware have jurisdiction, and you consent to that jurisdiction and venue. Clause 30.4 does not apply to you.

That default gives way where it must. Nothing in this clause deprives you of the protection of mandatory, non-waivable provisions of the law of the country where you live, or of any non-waivable right to bring or defend proceedings in your local courts. Where local law requires proceedings to be brought locally, they will be, and the parties will request remote hearings and electronic participation wherever the court or tribunal permits, so that neither party is disadvantaged by distance.

Consumer alternative-dispute-resolution schemes that operate outside the United States are not addressed here, since our operations, support, and commercial focus are centered in the United States (clause 2). To the extent any such scheme applies to you, nothing in these Terms limits your right to use it.

30.8 Business customers on a standard subscription

If you are a business customer in the United States using a standard subscription plan without a separately signed agreement, clause 30.4 applies to you as it applies to a consumer: disputes are resolved by binding individual arbitration, with the same jury waiver and class-action waiver, and the same right to opt out under clause 30.5. Arbitration will be administered by the AAA under its Commercial Arbitration Rules rather than its Consumer Rules, and each party bears its own fees and costs as those rules provide, subject to any award by the arbitrator.

If you are a business customer outside the United States using a standard subscription plan, Delaware law applies and the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to that jurisdiction and venue.

We may update these Terms. Where a change is material, we will give reasonable advance notice by email, in the product, or both, and state when it takes effect. That notice will be at least as long as any period applicable law requires.

Changes apply prospectively. If you do not accept a material change, you may cancel before it takes effect, as described in clause 7. Continuing to use the Service after the effective date means you accept the updated Terms, to the extent applicable law allows acceptance to be given that way.

The effective date and last-updated date at the top of this page always reflect the version in force. We archive each published version with its effective date and will make a prior version available on request, so that there is a reliable record of what applied when.

We may give notice by email to the address on your account, or by posting in the Service. You consent to receiving notices electronically. You are responsible for keeping your email address current. You may give us notice at [email protected], and for support matters at [email protected].

You may not assign or transfer these Terms without our prior written consent, except to a successor to all or substantially all of your business or assets. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization or sale of assets. Any other attempted assignment is void.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, governmental action, internet or utility failures, and failures of third-party providers. This does not excuse an obligation to pay amounts due.

If a provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be. The rest of these Terms remain in effect.

A failure or delay in enforcing a provision is not a waiver of it, and a single or partial exercise of a right does not prevent its further exercise.

These Terms do not create rights for anyone other than you and DocuSkill, except as expressly stated.

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency or employment relationship.

These Terms, together with the Privacy Policy, any applicable Data Processing Addendum, your Order and any plan or feature terms disclosed to you, are the entire agreement between you and DocuSkill about the Service, and supersede earlier understandings on that subject. Where a signed written agreement with DocuSkill covers the Service, that agreement controls in the event of conflict.

CrowFlo is operated by DocuSkill LLC, a Delaware limited liability company.

• Support: [email protected]
• General CrowFlo enquiries: [email protected]
• Corporate: [email protected]
• Websites: www.crowflo.com and www.docuskill.com

We do not publish a postal address. United States business-to-business supply does not generally require one, and email reaches us faster. If the Service is extended to consumers or outside the United States, a published address becomes a requirement and one will be added.